Bandwidth is a telecommunications company that provides cloud-based communication services for businesses.

bandwidth

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What You'll Do:
<ul>
<li>Design, build, and operate services that power inbound/outbound call control, BXML processing, webhooks, and real-time media (e.g., WebSocket media streaming, WebRTC endpoints via BRTC).</li>
<li>Contribute to APIs and SDKs (REST, webhooks, SDKs across Node, Python, Java, and others) that developers use to build voice applications.</li>
<li>Work cross-functionally with product managers, senior engineers, and support teams to ship features like conferencing, TTS/IVR, call recording and transcription, and answering machine detection.</li>
<li>Troubleshoot and improve the performance, reliability, and scalability of high-volume, low-latency voice infrastructure.</li>
<li>Participate in code reviews, design discussions, and on-call rotations; write tests and documentation to a high bar.</li>
<li>Use AI tools effectively across the development lifecycle, holding AI-generated code to the same security, style, and compliance standards as human-written code.</li>
</ul>
What You Need:
<ul>
<li>2–4 years of professional software engineering experience, ideally with distributed systems or APIs operating at scale.</li>
<li>Proficiency in Java (or a comparable statically typed language) and comfort working with REST APIs, webhooks, and&nbsp;asynchronous/event-driven systems.</li>
<li>Familiarity with cloud infrastructure (AWS or similar) and SQL/relational data stores.</li>
<li>Solid debugging and analytical skills — able to trace issues through multi-service, real-time systems.</li>
<li>Clear communicator who can collaborate with both technical and non-technical stakeholders.</li>
<li>Eagerness to learn telecom/real-time media concepts (SIP, WebRTC, media streaming) — prior experience is a plus, not a requirement.</li>
</ul>
Bonus Points:
<ul>
<li>Experience with real-time communications technologies: WebRTC, SIP, RTP/media streaming, or VoIP.</li>
<li>Exposure to&nbsp;monitoring/observability tooling (e.g., Datadog) and infrastructure as code (Terraform).</li>
<li>Familiarity with modern CI/CD practices (e.g., GitHub Actions).</li>
<li>Experience with high-throughput, low-latency systems or telecom/CPaaS platforms.</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Software Engineer (Voice)

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
As a Software Engineer on our Billing Engineering team, you’ll get to build and expand on our company’s billing infrastructure. The team enables Bandwidth to charge our customers for all of the global communication services we offer at a large and growing scale. We’re looking for people who get excited about building highly performant and maintainable services and infrastructure.
What You'll Do:
<ul>
<li>Design, implement, and operate flexible and accurate financial systems that support our global communication services.</li>
<li>Work closely with product managers, engineers, and other stakeholders to define and deliver solutions that meet customer needs.</li>
<li>Identify and resolve bottlenecks and inefficiencies in billing processes, ensuring high availability and scalability.</li>
<li>Participate in code reviews, design discussions, and architecture decisions to uphold high-quality software development practices.</li>
<li>Provide guidance and support to less experienced team members, fostering a culture of continuous learning and improvement.</li>
</ul>
What You Need:
<ul>
<li>5+ years of engineering experience building and maintaining large-scale distributed systems.</li>
<li>Experience with Java, SQL, and large datasets; familiarity with AWS or other cloud providers.</li>
<li>Ability to analyze complex issues and develop effective solutions.</li>
<li>Maintain high standards of code quality, testing, and documentation.</li>
<li>Ability to work effectively in a team environment and communicate technical concepts to both technical and non-technical stakeholders.</li>
<li>Strong communication skills to express your ideas and technical solutions, be able to articulate pros and cons of the proposed approach.</li>
<li>You use AI effectively across the full development lifecycle and review AI-generated code with the same rigor as human-written code: security, style, and compliance standards.</li>
<li>You utilize AI to innovate and add customer value.</li>
</ul>
Bonus Points:
<ul>
<li>Startup experience, or generally work in an environment with independent work and less defined requirements.</li>
<li>Experience with tools for monitoring and observability (such as Datadog).</li>
<li>Practical knowledge of infrastructure as code (specifically Terraform) will be beneficial.</li>
<li>A strong understanding of modern CI/CD (ideally GitHub Actions) best practices and implementing strategies to enhance it.</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Sr. Software Engineer (Billing)

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
We're looking for a Senior Software Engineer who leads by example — someone who takes deep ownership of what they build, moves fast without cutting corners, and is genuinely excited by the challenge of designing and scaling distributed systems that millions of people depend on.
You are the right candidate if you thrive with mission-focus, enjoy solving complex problems at scale, and are energized — working in an environment where AI is woven into how great engineers work every day. We don't treat AI as a future capability. It's how we build now, and we want teammates who feel the same way.
What You'll Do:
<ul>
<li>Own your services end-to-end — from design and development to testing, operations, and production monitoring. You build it, you run it.</li>
<li>Create and maintain REST APIs (Java/Spring), customer-facing dashboards (React), and the cloud infrastructure (AWS) that powers the Numbers platform.</li>
<li>Lead solutions from start to finish, collaborating across teams to iteratively ship value aligned to customer and business needs.</li>
<li>Identify and solve scaling problems through both application development and infrastructure optimization, ensuring high availability and fault tolerance.</li>
<li>Mentor junior and mid-level developers through productive code reviews, thoughtful design discussions, and by modeling the engineering standards you want to see on the team.</li>
<li>Partner with product owners and stakeholders to translate requirements into well-designed, maintainable solutions — contributing to feature sizing and technical roadmap discussions.</li>
<li>Use AI as a core engineering tool — not occasionally, but daily. You reach for AI assistants in code generation, design exploration, debugging, and documentation, and you do it with the confidence of someone who knows the fundamentals well enough to lead the AI, not just follow it.</li>
<li>Drive continuous improvement — look critically at what we're building and how we're building it, and originate ideas that advance both our craft and our platform's reliability.</li>
</ul>
What You Need:
You are the right candidate if…
<ul>
<li>You have 5+ years of experience building web services in a modern programming language (Java strongly preferred; C# or Go also welcome)</li>
<li>You have built and deployed applications for the cloud, preferably AWS</li>
<li>You have a solid understanding of network protocols, HTTP, and REST API design</li>
<li>You have experience designing and working with distributed systems</li>
<li>You have experience with relational and non-relational database systems</li>
<li>You have experience with scale, performance optimization, and building for fault tolerance</li>
<li>You have experience with test automation patterns and frameworks</li>
<li>You bring a continuous learning mindset — the tooling, the patterns, and the pace of change don't unsettle you, they excite you. You adapt quickly, absorb new concepts eagerly, and bring others along with you.</li>
<li>You are genuinely enthusiastic about AI — you follow the space, you experiment, and you have a point of view on where engineering is heading</li>
<li>Actively use AI coding assistants (GitHub Copilot, Cursor, Claude, or similar) in all parts of the software development lifecycle</li>
<li>You hold a 4-year technical degree or equivalent experience</li>
</ul>
Bonus Points:
It would be really great if you also…
<ul>
<li>Have hands-on experience with AWS (ECS, EKS, API Gateway, S3, SQS, Lambda, Aurora)</li>
<li>Have some experience with front-end development, preferably React</li>
<li>Have experience with messaging brokers (Kafka, ActiveMQ)</li>
<li>Have experience working with Agentic coding frameworks like Strands in a professional context</li>
<li>Bring a genuine enthusiasm for AI — you follow the field, you form opinions, and you help teammates level up their own AI fluency</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Sr. Software Engineer (Numbers)

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
As a Senior Engineer on our Account Provisioning Development team, you’ll get to build and expand on our company’s account provisioning system. The team enables Bandwidth to provision our customers for all of the global communication services we offer at a large and growing scale. We’re looking for people who get excited about building highly performant and maintainable services and infrastructure.
What You'll Do:
<ul>
<li>Design, implement, and operate flexible and accurate account provisioning systems that support our global communication services.</li>
<li>Work closely with product managers, engineers, and other stakeholders to define and deliver solutions that meet customer needs.</li>
<li>Identify and resolve bottlenecks and inefficiencies in provisioning processes, ensuring high availability and scalability.</li>
<li>Participate in code reviews, design discussions, and architecture decisions to uphold high-quality software development practices.</li>
<li>Provide guidance and support to less experienced team members, fostering a culture of continuous learning and improvement.</li>
</ul>
What You Need:
<ul>
<li>5+ years of engineering experience building and maintaining large-scale distributed systems.</li>
<li>Experience with Java, Python and Go; familiarity with AWS or other cloud providers.</li>
<li>Ability to analyze complex issues and develop effective solutions.</li>
<li>Maintain high standards of code quality, testing, and documentation.</li>
<li>Ability to work effectively in a team environment and communicate technical concepts to both technical and non-technical stakeholders.</li>
<li>Strong communication skills to express your ideas and technical solutions, be able to articulate pros and cons of the proposed approach.</li>
</ul>
Bonus Points:
<ul>
<li>Startup experience, or generally work in an environment with independent work and less defined requirements.</li>
<li>Experience with tools for monitoring and observability (such as Datadog).</li>
<li>Practical knowledge of infrastructure as code (specifically Terraform) will be beneficial.</li>
<li>A strong understanding of modern CI/CD (ideally GitHub Actions) best practices and implementing strategies to enhance it.</li>
<li>Experience with development in AI technologies and/or AI-assisted development.</li>
<li>Experience in front-end development with React and TypeScript.</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Sr. Software Engineer (Accounts)

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
The Product Manager for Numbers and Inbound products in the CLEC product Team will focus on&nbsp; the customer, operational and financial product goals and forecasts.&nbsp; You will work directly with carriers, vendors, sales and customers.&nbsp; As a Product Manager at Bandwidth, your primary responsibility is to manage the existing products and the ideation, development, and launch of new products and features. To be successful in this role, you will need to have experience in product management and demonstrate excellent organizational and communication skills. You will have the ability to work collaboratively with cross-functional teams such as marketing, sales, engineering, and UX design to achieve product goals.
What You'll Do:
<ul>
<li>Actively Manage Numbers and Inbound products for cost management and operational optimization.</li>
<li>Negotiate with and manage carrier agreements.</li>
<li>Partner with Sales to proactively support gathering of customer data.</li>
<li>Where process improvements require development, draft requirements and champion those requirements in our internal development prioritization process. Serve as SME for enhancements accepted for development.</li>
<li>Develop deep relationships with key customers.</li>
<li>Lead market validation and customer discovery efforts for incubated initiatives. Target markets may include specific industry verticals, wholesale telecom services, consumer communications services</li>
<li>Make informed decisions on product evolution based on metrics collected with each customer interaction</li>
<li>Work with senior leadership to establish a steady flow of new technology and service opportunities through external awareness events.</li>
<li>Develop and implement go to market strategy, ensuring an understanding of the product positioning, key benefits and target customers, working closely with marketing and sales.</li>
<li>Up to 25% travel may be involved</li>
<li>As time is available between customers, the Onboarding Manager will support the Infrastructure product management team’s ongoing efforts to optimize Bandwidth’s voice coverage and capacity, and improve internal processes.</li>
</ul>
What You Need:
<ul>
<li>Education:&nbsp;&nbsp;&nbsp;
<ul>
<li>Bachelor’s degree in field or 10+ years of experience</li>
</ul>
</li>
</ul>
<ul>
<li>Experience:&nbsp;
<ul>
<li>3-5 years product management experience</li>
<li>History with US CLEC and SIP based telecom networks; international a plus.</li>
<li>Must work well in early-stage startup environments, where direction may pivot multiple times in a month based on market feedback</li>
</ul>
</li>
<li>Knowledge:&nbsp;&nbsp;
<ul>
<li>Knowledge of telecom services and associated protocols (SIP, RTP, G.7xx, SMPP, WebRTC) helpful for success in this role.</li>
<li>Able to work in an agile development organization.&nbsp;&nbsp;</li>
</ul>
</li>
<li>Skills:&nbsp;
<ul>
<li>Excellent written and verbal communications.</li>
<li>Experience with Monday or similar project management software very helpful</li>
<li>Prior experience with Agile development workflow a plus.</li>
<li>Strong initiative and interpersonal skills; demonstrated ability to work collaboratively with a wide range of individuals at all levels of an organization.</li>
</ul>
</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Product Manager - CLEC Numbers and Inbound

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
As a NOC Manager, you will be an instrumental part of Bandwidth.com’s Network Operations Center (NOC). The ideal&nbsp;candidate will ensure that the NOC drives issues to resolution, and the team meets all of it’s KPI’s. This is a role that requires&nbsp;individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment.
What You'll Do:
<ul>
<li>Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues.</li>
<li>Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met.</li>
<li>Oversee day-to-day NOC operations, escalations, ticketing and communications.</li>
<li>Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution.</li>
<li>Identify areas for process and efficiency improvement within the team.</li>
<li>Create documentation around new workflows, and ensure that training is provided for internal team members.</li>
<li>Serve as part of the escalation path for internal and external network issues.</li>
<li>Gather reporting on network Service Level Agreements (SLA’s) and team Key Performance Indicators (KPI’s), and ensure that these metrics are being met.</li>
<li>Review team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed.</li>
<li>Oversee network repair and after-hours maintenance activity (switch, transport and trunks).</li>
<li>Will be part of a rotating management on-call schedule.</li>
<li>While on-call, subject to receiving call outs 24 hours, 7 days a week.</li>
<li>Participate in strategic planning sessions related to infrastructure, product launches, and network readiness.</li>
<li>Represent the NOC in executive updates, audits, or customer reviews.</li>
<li>Support special projects, organizational change initiatives, or process redesigns as needed.</li>
</ul>
What You Need:
<ul>
<li>Education:
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.</li>
</ul>
</li>
<li>Experience:
<ul>
<li>6+ years of experience in network or service operations, with at least 3 years in a leadership or management role.</li>
<li>Demonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment.</li>
</ul>
</li>
<li>Knowledge:
<ul>
<li>Strong understanding of ITIL or equivalent service management frameworks.</li>
<li>Deep familiarity with incident, change, and problem management processes.</li>
<li>Working knowledge of network monitoring, infrastructure operations, and service delivery models.</li>
</ul>
</li>
<li>Skills:
<ul>
<li>Proven ability to lead and develop high-performing teams and managers.</li>
<li>Excellent analytical, communication, and decision-making skills.</li>
<li>Strong organizational and planning abilities, with a focus on metrics and performance outcomes.</li>
<li>Capable of managing complex, cross-functional initiatives with minimal oversight.</li>
</ul>
</li>
</ul>
Bonus Points:
<ul>
<li>Education:
<ul>
<li>Bachelor’s degree in Business Administration, Information Systems, or related field.</li>
</ul>
</li>
<li>Experience:
<ul>
<li>Experience leading NOC modernization or automation initiatives.</li>
<li>Background in telecommunications, SaaS, or large-scale network service environments.</li>
</ul>
</li>
<li>Knowledge:
<ul>
<li>Familiarity with observability platforms, cloud networking, and DevOps practices.</li>
<li>Advanced understanding of workforce optimization and capacity planning methodologies.</li>
</ul>
</li>
<li>Skills:
<ul>
<li>Strategic thinking and change management.</li>
<li>Skilled in influencing without authority across diverse technical and business teams.</li>
<li>Competence in data storytelling and executive-level reporting.</li>
</ul>
</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

NOC Manager

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
We are seeking a Product Support Analyst (Voice)&nbsp;to provide technical customer support for the wholesale and enterprise product offerings. This position requires technical expertise in Local and Wide Area Networks concerning telephony infrastructure, understanding Router Configurations that affect VOIP and SIP Trunking.&nbsp;
This position would require you work:&nbsp;Monday - Friday from 12:00 PM – 9:00 PM
What You'll Do:
<ul>
<li>Provide technical support to customers for voice, API and 911 products.</li>
<li>Professional communications with customers in troubleshooting reported issues.</li>
<li>Partner with Local Exchange Carriers in resolving customer network issues.</li>
<li>Manage ticket progress to address and resolve customer issues within Service Level Agreement requirements.</li>
<li>Partner with customer’s IT support personnel in resolution of issues.</li>
<li>Assist with troubleshooting of customer’s routers that included in VOIP and SIP network.</li>
<li>Escalate chronic or intermittent issues to higher echelon teams and management level attention</li>
</ul>
What You Need:
<ul>
<li>Bachelor’s degree is preferred but Associate degree with additional SIP, PBX, and network experience is acceptable.</li>
<li>Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) are a must. Additional skills in Public Switching Telephone Network (PSTN) are desirable.</li>
<li>Strong troubleshooting and problem solving skills.</li>
<li>Network configurations using Routers and Switches revolving around telephony infrastructures.</li>
<li>Knowledge of PBX operations</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Product Support Analyst (Voice)

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
The Number Inventory Specialist is responsible for managing the entire lifecycle of Telephone Numbers (TNs) as a product, ensuring the pipeline of inventory is well stocked, that the industry is updated on Bandwidth ownership through industry facing databases such as BIRRDs/LERG/NPAC, and that both internal and external tickets, inquiries, and audits are completed successfully.
What You'll Do:
<ul>
<li>Monitors, evaluates, and reports on telephone inventory&nbsp;</li>
<li>Provides white glove service across Zoo and Key customers</li>
<li>Understands and upholds industry standards and rules specific to each state</li>
<li>Interfaces with industry regulatory agencies</li>
<li>Manages all off-net vendor ordering, recycling and consumption data&nbsp;</li>
<li>Able to perform large scale audits across Bandwidth’s entire customer base</li>
<li>Proficient in industry mass update, mass ports (MUMPs)&nbsp;</li>
<li>Creates and enhances team processes and documentation</li>
<li>Maintains cross-departmental collaboration&nbsp;</li>
<li>Manages project deadlines and monitor milestones through completion stage</li>
<li>Educates internal teams on Number Inventory processes and industry knowledge&nbsp;</li>
<li>Maintains long-term manual audits through to completion</li>
<li>Increases our industry utilization through large scale projects assigned by management</li>
</ul>
What You Need:
<ul>
<li>Education:&nbsp;
<ul>
<li>BS/BA degree is required.</li>
<li>Quantitative, statistical or technical fields are helpful&nbsp;</li>
</ul>
</li>
<li>Experience:&nbsp;
<ul>
<li>1-3 years experience working in the telecommunications role</li>
</ul>
</li>
<li>Skills:&nbsp;
<ul>
<li>MS Office suite of products, specifically advanced Microsoft Excel and Access.</li>
<li>Experience developing training materials and documentation.</li>
<li>Strong attention to detail with a high level of accuracy and quality.</li>
<li>Ability to multitask in a fast-paced environment.</li>
<li>Excellent organizational and time management skills.</li>
</ul>
</li>
</ul>
Bonus Points:
<ul>
<li>Experience:
<ul>
<li>Experience working with large data sets&nbsp;</li>
</ul>
</li>
<li>Knowledge:
<ul>
<li>Strong knowledge of VoIP protocols and telecommunication industry standards</li>
</ul>
</li>
<li>Skills:
<ul>
<li>Solution-oriented problem solver, Data analysis, G suite</li>
</ul>
</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Number Inventory Specialist

Who We Are:
<div>
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support.&nbsp;Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
</div>
At Bandwidth, your music matters when you are part of the BAND. &nbsp;We celebrate differences and encourage BANDmates to be their authentic selves. &nbsp;#jointheband
What We Are Looking For:
Ohana Child Development Center provides the highest quality Montessori/RIE based programming for children 4 months to 5 years of age.&nbsp; Ohana Child Development Center serves the families of Bandwidth employees, and is located in the Bandwidth Raleigh NC Headquarters.&nbsp; Ohana is looking for qualified, passionate guides and caregivers who are dedicated to providing respectful, encouraging and cognitively stimulating programming for the children in their care.&nbsp; We are recruiting teachers who are open to learning and continuing education, and who want to work in a collaborative environment (sharing their knowledge and learning from others).&nbsp; Ohana guides will partner with Bandwidth families to provide encouragement and support that best serves the children, and give continuous feedback to families regarding their children’s development and individual needs.
What You'll Do:
<ul>
<li>Coordinates with a lead guide to plan and prepare the environment using Montessori/RIE principles.</li>
<li>Managing physical care of children (including diapering and toileting) using Montessori and RIE techniques.&nbsp;</li>
<li>Ensure the daily care of every child by following all school/ classroom procedures and standards as well as all licensing guidelines.</li>
<li>Ensure visual supervision and child safety at all times.</li>
<li>Observing and documenting observations regularly for each child.</li>
<li>Preparing and maintaining the environment based on observations of the needs of the children.&nbsp;&nbsp;</li>
<li>Maintaining a safe, clean and organized classroom environment</li>
<li>Provides daily reports to parents documenting diapering, sleeping and eating.&nbsp;&nbsp;</li>
<li>Models appropriate pro social behavior and redirects children when appropriate using positive discipline strategies.&nbsp;</li>
<li>Form relationships with families, children, and co-teachers that are respectful of individual differences and culture, family styles and cultural/socioeconomic diversity.</li>
<li>Meets regularly with co teachers to discuss observations, environmental design, curriculum planning, and challenges to ensure all guides are coordinating and collaborating.</li>
<li>Provides developmental reports to parents and conducts parent conferences three times per year</li>
<li>Communicates important information to co teachers&nbsp; regarding aspects of the children and classroom.</li>
<li>Maintain a professional self-image and project the values of Ohana and Bandwidth at all times.</li>
<li>Keep up with required training hours &amp; certifications according to licensing</li>
<li>Be open to applying new teaching, learning strategies as directed by the Director and the Ohana Board</li>
<li>Attend faculty meetings regularly</li>
</ul>
Working Conditions:
<ul>
<li>Works in a normal Child Development Center environment&nbsp;</li>
<li>Must be able to lift, move, or hold children with weight up to 60 pounds.</li>
<li>Must be able to observe children from various distances.</li>
<li>Must be able to lift children from various heights.</li>
<li>Must be able to stoop, kneel, crouch or crawl, reach with hands and arms and use hands to finger, handle or feel.</li>
<li>Must have the ability navigate uneven outdoor terrain for limited periods of time in various mild to moderate weather conditions</li>
</ul>
What You Need:
<ul>
<li>Education:&nbsp;Bachelor’s degree preferred</li>
<li>Experience: 3 years working in an early childhood program, preferably with infants</li>
<li>Knowledge: Child development, Montessori/RIE caregiving techniques</li>
<li>Skills: Skilled in observation techniques and documentation, Communication skills (oral and written)</li>
</ul>
Bonus Points:
<ul>
<li>Education: B.A. or B.S. early childhood education or child development,&nbsp;MACTE accredited Montessori certification&nbsp;</li>
<li>Experience: 5+ years working in Montessori infant/toddler environment</li>
<li>Knowledge: Positive Discipline</li>
<li>Skills:&nbsp; Fluency in languages other than english.</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/employee-applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Infant Guide

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
We are looking for an experienced&nbsp;Sr. Technical Program/Project Manager&nbsp;who will take a leadership role in the management of key internal and external programs and projects, driving product development and large customer implementation objectives to achieve corporate goals. The successful candidate will be positive, energetic, determined, have an adaptable personality as well as the ability to inspire and influence with a willingness to take on challenges independently.&nbsp; Ultimately, we are looking for an excellent team player that leads by example and drives organizational accountability and efficiency.
What You'll Do:
<ul>
<li>Partner with our product management team to deliver products that support Bandwidth’s strategic direction&nbsp;</li>
<li>Drive prioritization, roadmaps, and overall planning and delivery execution</li>
<li>Work cross-functionally to establish and manage successful delivery across the complete business initiative with complex interdependencies -- you own the delivery!</li>
<li>Drive definition of solution concepts into manageable deliverables in partnership with product, technology and business stakeholders</li>
<li>Ensure technical delivery, operational readiness across Bandwidth, and go-to-market launch activities are in sync for overall program delivery</li>
<li>Foresee, manage, and raise appropriate visibility to risks and issues; own definition and execution of mitigation/contingency plans</li>
<li>Build and maintain strong relationships across the organization to unite and prepare stakeholders for the change/delivery</li>
<li>Measure and monitor business value by evaluating ROI for a specified period after launch against original goals, analyze deltas, and report back to product management</li>
<li>Refine existing standards and adhere to those standards for program management, including processes, methodologies, metrics and reporting to ensure the development and use of program management within our Delivery Office.</li>
</ul>
What You Need:
<ul>
<li>Education:
<ul>
<li>BS Degree - preferably in a technical discipline.</li>
</ul>
</li>
<li>Experience:&nbsp;
<ul>
<li>A minimum of 5 years program management experience, preferably in telecom or other Enterprise software delivery industry.</li>
<li>Experience partnering with product, technology, and other business teams to collectively deliver on business and strategic goals.</li>
<li>Experience with Agile methodology and mindset required.</li>
<li>Demonstrable experience with program/project management tools (project status, dashboard reporting, Gantt/planning tools, etc)</li>
</ul>
</li>
<li>Skills:
<ul>
<li>Demonstrated leadership and self direction.</li>
<li>Ability to adapt and maneuver in a fast-paced environment.</li>
<li>Excellent client-facing and internal communication skills at all levels, including executive.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Solid organizational skills including attention to detail and ability to multitask.</li>
<li>Critical thinker and solution-oriented problem solver. Strong negotiator.</li>
</ul>
</li>
</ul>
Bonus Points:
<ul>
<li>Education:&nbsp;
<ul>
<li>Professional certifications (PMP) and/or training in a form of scaled agile, e.g. SAFe, LeSS, etc.</li>
</ul>
</li>
<li>Knowledge:
<ul>
<li>Knowledge of web-based interfaces, API’s and/or SIP telephony</li>
</ul>
</li>
<li>Skills:&nbsp;
<ul>
<li>Familiarity with JIRA and Google’s suite of productivity tools</li>
</ul>
</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

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