Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. Dialpad has built groundbreaking and truly unified products, including the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and an AI contact center—all powered by the most advanced communications AI in the world. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

dialpad

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Every business benefits from Dialpad.
Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives.&nbsp; This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.
Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!
This position reports to a Mid-Market Regional Vice President.&nbsp;
What you’ll do&nbsp;
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own the entire sales process, including converting leads into a workable pipeline.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Build strategic prospecting campaigns and sequencing to source your own opportunities.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Manage and close complex transactions involving multiple internal and external stakeholders.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own your key deal reviews, forecasts, and professional career roadmap.</li>
</ul>
Skills you’ll bring&nbsp;
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">3-5 years of sales experience in an ever-changing environment.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience in managing &amp; closing strategic deal cycles that include multiple business units and stakeholders.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Preferred expertise in SaaS (including UCaaS and/or CCaaS).</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Account Executive, Mid-Market

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Commercial Account Executive, you’ll own the entire sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to turn a small-business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.
Dialpad’s Account Executive, Commercial will solve tangible client obstacles by redefining their understanding of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!
Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the entire sales process.
This in-office position reports to our Commercial Sales Manager.
What you’ll do &nbsp;
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own the entire sales process, including working leads and generating pipeline.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build talk tracks to align with specific client use cases.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap discussions.</li>
</ul>
Skills you’ll bring&nbsp;&nbsp;
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">1-2+ years of sales experience in an ever-changing environment.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with Salesforce, Outreach, Clari &amp; Highspot.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Preferred expertise in SaaS Sales.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Account Executive, Commercial

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your Role As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value.
In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers.
The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results.
This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office.
What You’ll Do
<ul>
<li style="font-size: 12pt;">Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets.</li>
<li style="font-size: 12pt;">Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals.</li>
<li style="font-size: 12pt;">Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings.</li>
<li style="font-size: 12pt;">Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth.</li>
<li style="font-size: 12pt;">Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.</li>
</ul>
Skills You’ll Bring
<ul>
<li style="font-size: 12pt;">5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS).</li>
<li style="font-size: 12pt;">Proven track record in achieving sales quotas and managing a sales pipeline.</li>
<li style="font-size: 12pt;">Strong English communication skills.</li>
<li style="font-size: 12pt;">Relationship-building skills to engage channel partners and prospects effectively.</li>
<li style="font-size: 12pt;">Familiarity with Salesforce, Outreach, and other sales enablement tools.</li>
<li style="font-size: 12pt;">High energy, adaptability, and a solution-oriented mindset.</li>
<li style="font-size: 12pt;">Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.</li>
<li style="font-size: 12pt;">Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.</li>
<li style="font-size: 12pt;">Able to work in a HYBRID setup.</li>
<li style="font-size: 12pt;">Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp;&nbsp;</li>
<li style="font-size: 12pt;">Excellent internet connectivity required.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sales Account Executive II, SB

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Sr. Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Every business benefits from Dialpad.
Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives.&nbsp; This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.
Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!
This position reports to a Mid-Market Regional Vice President and is hybrid.&nbsp;
What you’ll do&nbsp;
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own the entire sales process, including converting leads into a workable pipeline.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build strategic prospecting campaigns and sequencing to source your own opportunities.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage and close complex transactions involving multiple internal and external stakeholders.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own your key deal reviews, forecasts, and professional career roadmap.</li>
</ul>
Skills you’ll bring&nbsp;
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">3-5 years of sales experience in an ever-changing environment.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience in managing &amp; closing strategic deal cycles that include multiple business units and stakeholders.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Preferred expertise in SaaS (including UCaaS and/or CCaaS).</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div>
For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
</div></div><div class="title">California Salary Range</div><div class="pay-range">$99,999&mdash;$100,000 USD</div></div></div><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sr. Account Executive, Mid-Market

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your Role As a Small Business (SB) Sales Representative, you’ll help prospective customers get started with Dialpad and set them up for long-term success. You’ll do this by actively listening to customer needs, understanding their challenges, and clearly connecting those needs to how Dialpad uniquely solves them.
You’ll play a key role in growing and retaining our small business customer base by delivering an engaging, high-touch experience from a customer’s very first interaction with Dialpad. Leveraging strong problem-solving skills and a genuine desire to help others, you’ll guide customers through their initial setup and ensure a seamless start to their journey.
The SB Sales team is a critical part of Dialpad’s Sales organization, partnering closely with Marketing, Support, and cross-functional Sales teams to continuously improve the end-to-end customer experience.
This role reports to the Manager, SB Sales and is based in our Pasig City, Metro Manila office.
What you’ll do
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets.&nbsp;</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Make an impact with our customers as you will be their first point of contact.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Research and keep up to date with product changes that will benefit your customers.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll get firsthand experience on a full sales cycle (from initial interest to closed-won deals).</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world!</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll help our future customers sign up for an account and work with them to set them up for success.</li>
</ul>
Skills you’ll bring&nbsp;
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS).</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor's degree or equivalent experience (Business Administration is preferred but not required).</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to read, write, and speak English fluently.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">High level of emotional IQ.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">A high level of energy and willingness to learn!</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with Salesforce, the VoIP industry, and Outreach preferred but not required.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with G-suite.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Able to work in a hybrid setup</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp;</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent internet connectivity required.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sales Account Executive I, SB

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Client Account Executive at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.
The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad.&nbsp;
This position is hybrid from our Sydney, Australia office.&nbsp;
What you’ll do
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Focused on a portfolio of Dialpad customers, the CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Generate pipeline and drive an efficient sales process.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Achieve or exceed quarterly revenue goals.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serve as a Dialpad expert and become a trusted advisor and resource for your customers.&nbsp;</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.</li>
</ul>
Skills you’ll bring
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.&nbsp;</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to communicate, present, and influence key stakeholders and decision-makers.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with solution selling techniques such as SPICED and/or MEDDICC.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience providing timely and accurate forecasts to sales leadership.&nbsp;</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent time management skills with the ability to track numerous details.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Willingness to travel to customer locations or events as needed.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">SaaS sales background required, with bonus points for UCaaS/CCaaS.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Client Account Executive

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role Dialpad is redefining business communications through agentic AI, and this role sits at the center of that transformation.
Reporting directly to the Chief Revenue Officer, the Vice President of AI Transformation will build and lead Dialpad's global specialist sales organization responsible for driving adoption and revenue growth of our agentic product portfolio. You will define the strategy, operating model, and execution framework that enables our core sales organization to successfully position, sell, and expand agentic AI solutions across new and existing customers.
This is both a strategic and hands-on leadership role. You'll recruit and develop a world-class overlay team, partner closely with Sales, Customer Success, Product, Marketing, and Engineering, and serve as the executive voice of the field as we bring new AI innovations to market. Success requires equal parts sales leadership, product curiosity, operational excellence, and a passion for helping customers transform how work gets done through AI.
What you'll do
<ul>
<li>Build, lead, and scale Dialpad's global Agentic Sales Overlay organization, including hiring, coaching, and developing high-performing specialist sales leaders and Agentic Transformation Advisors.</li>
<li>Define and execute the global go-to-market strategy for Dialpad's agentic product portfolio, partnering closely with Sales leadership to maximize adoption and revenue growth.</li>
<li>Establish the operating cadence, sales methodology, forecasting process, and performance metrics for the overlay organization.</li>
<li>Partner directly with frontline sales leaders and Account Executives on strategic opportunities, executive customer engagements, and complex enterprise deals.</li>
<li>Develop repeatable sales plays, qualification frameworks, positioning, and messaging that enable consistent execution across global sales teams.</li>
<li>Drive pipeline generation, opportunity acceleration, expansion strategy, and revenue attainment for the agentic business.</li>
<li>Serve as the executive liaison between the field and Product, Product Marketing, Engineering, and Customer Success, translating customer feedback into product and go-to-market improvements.</li>
<li>Analyze pipeline health, conversion metrics, competitive trends, product adoption, and revenue performance to identify opportunities and improve execution.</li>
<li>Build enablement programs that increase seller confidence and proficiency in positioning and selling agentic AI solutions.</li>
<li>Partner with executive leadership on investment planning, organizational design, territory strategy, resource allocation, and business planning for the agentic business.</li>
<li>Champion a culture of experimentation, continuous learning, and AI-first selling practices across the revenue organization.</li>
<li>Represent Dialpad with executive customer stakeholders, strategic partners, and industry events as a thought leader in agentic AI.</li>
</ul>
Skills you'll bring
<ul>
<li>BA/BS degree or equivalent practical experience.</li>
<li>10+ years of enterprise SaaS sales experience, with significant experience leading high-performing sales organizations.</li>
<li>5+ years leading managers and/or specialist overlay organizations in complex enterprise environments.</li>
<li>Proven success launching, scaling, or commercializing new AI, automation, conversational AI, or emerging technology products.</li>
<li>Deep understanding of enterprise sales motions, including complex, multi-stakeholder buying cycles.</li>
<li>Demonstrated ability to build new go-to-market functions, operating models, and sales processes from the ground up.</li>
<li>Strong executive presence with experience influencing C-level customer and internal stakeholders.</li>
<li>Experience partnering cross-functionally with Product, Product Marketing, Engineering, Customer Success, and Revenue Operations.</li>
<li>Strong analytical mindset with experience using data to drive business decisions, forecast performance, and optimize sales execution.</li>
<li>Passion for coaching teams, developing future leaders, and creating a high-performance culture.</li>
<li>Excellent communication, storytelling, and change management skills.</li>
<li>Experience with MEDDPICC or comparable enterprise sales methodology.</li>
<li>Curiosity and enthusiasm for AI, emerging technologies, and helping organizations transform through innovation.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

AVP, AI Transformation Advisor

<div class="content-intro">About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role
As a Senior Commercial Counsel, you will serve as a key legal advisor and deal architect for Dialpad's most complex and high-value commercial transactions. You will handle end-to-end negotiation of strategic agreements, provide authoritative guidance on legal risk, and act as a trusted partner to senior business stakeholders across Sales, Finance, Privacy, Security, and Customer Success. You will bring seasoned judgment and independent decision-making to drive deals forward while protecting the company's interests in a fast-moving, global SaaS environment.&nbsp;
Beyond day-to-day deal work, you will play a key role in helping to shape the commercial legal function itself - building scalable playbooks, embedding AI-powered workflows, mentoring junior counsel, and helping define how the team operates at scale. You will bring an `AI-first` mindset to this work, translating legal expertise into repeatable, technology-enabled systems that improve speed, consistency, and risk management across the organization.&nbsp;
This position reports to the Deputy General Counsel and has the opportunity to be based in our Austin Office.&nbsp;
What you’ll do&nbsp;
Contract Management &amp; Negotiation
<ul>
<li>Handle end-to-end negotiation of Dialpad's most significant and complex commercial agreements, including enterprise SaaS agreements, strategic partnership arrangements, reseller and channel agreements, services agreements, and vendor contracts, with minimal supervision.</li>
<li>Serve as a key point of contact and legal decision-maker for enterprise and strategic accounts, managing deal escalations with sound, risk-calibrated judgment.</li>
<li>Draft and redline sophisticated contract language across a wide range of commercial terms, including limitations of liability, indemnification, IP ownership, data processing, SLAs, and audit rights.</li>
<li>Identify, articulate, and resolve complex legal issues with practical, business-oriented recommendations that balance legal risk against commercial objectives.</li>
<li>Work with outside counsel on real estate leases for Dialpad global offices.&nbsp;</li>
</ul>
Cross-Functional Partnership
<ul>
<li>Act as a strategic advisor to senior business stakeholders including Sales leadership, Finance, and Customer Success, influencing deal structure and go-to-market strategy from the earliest stages of customer engagement.</li>
<li>Collaborate with Privacy, Security, and Compliance teams on sophisticated contractual issues, including GDPR, CCPA/CPRA, HIPAA, and sector-specific regulatory requirements.</li>
<li>Support RFP responses and security questionnaires on complex legal, compliance, and contractual matters requiring senior-level judgment.</li>
<li>Partner with Customer Success leadership to resolve high-stakes customer escalations and disputes in a constructive, relationship-preserving manner.&nbsp;</li>
</ul>
Legal Operations &amp; Scalability
<ul>
<li>Develop and continuously refine the commercial legal playbook, including pre-approved fallback positions, escalation protocols, and guidance on non-standard terms.</li>
<li>Undertake the design and implementation of AI-powered contracting workflows - including first-pass contract review, clause extraction, risk scoring, and legal research - and set standards for how AI tools are used responsibly within the commercial legal function.&nbsp;</li>
<li>Mentor and provide day-to-day guidance to junior commercial counsel and legal operations team members, helping build their commercial judgment and drafting skills.&nbsp;</li>
<li>Design and deliver continuing legal education and training programs for Sales and other business partners on key commercial legal concepts, playbook positions, and process adherence.</li>
<li>Drive process improvement initiatives that shorten contract cycle times, reduce friction for business teams, and enable greater self-service on standard transactions.&nbsp;</li>
</ul>
Skills you’ll bring
<ul>
<li>8-15 years of experience as a commercial attorney, with substantial in-house experience at a technology or SaaS company; prior law firm experience is a plus.</li>
<li>Demonstrated track record of independently leading complex, high-value commercial negotiations with enterprise customers, strategic partners, and vendors.</li>
<li>Deep substantive expertise in SaaS and technology contract frameworks, including software licensing, professional services, data processing agreements, and cloud/platform agreements.&nbsp;</li>
<li>Sophisticated understanding of data privacy and security obligations relevant to commercial contracting, including GDPR, CCPA/CPRA, HIPAA, and cross-border data transfer requirements.&nbsp;</li>
<li>Proven ability to provide clear, confident legal guidance to senior business stakeholders, including C-suite and VP-level executives, and to influence outcomes without over-lawyering.&nbsp;</li>
<li>Experience building and scaling commercial legal infrastructure, including playbooks, templates, approval workflows, and training programs.&nbsp;</li>
<li>Hands-on experience with AI-powered legal tools and a genuine interest in driving their adoption- including evaluating tools critically, designing prompts and workflows, and establishing governance standards for AI use in legal work.&nbsp;</li>
<li>Strong mentorship skills and experience supporting the professional development of junior attorneys or legal operations staff.&nbsp;</li>
<li>Fluent in spoken and written English.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sr. Commercial Counsel

<div class="content-intro">About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your Role As an Agentic Transformation Advisor, you’ll own the strategy and execution that accelerates the adoption of Dialpad’s agentic products across new and recently closed customers. You’ll work closely with frontline Account Executives and cross-functional partners to identify, qualify, position, pitch, and close agentic product opportunities. You’ll also help shape how we bring these products to market by coaching the field, strengthening sales motions, and turning customer feedback into actionable insights. In addition, you’ll serve as a subject matter expert who connects product value to customer outcomes while surfacing risks, opportunities, and product needs across the business.
What You’ll Do
<ul>
<li>Own the specialist overlay motion for agentic products across new business and recently closed customer opportunities.</li>
<li>Partner with frontline Account Executives to qualify opportunities, develop deal strategies, and support opportunities from initial engagement through close.</li>
<li>Lead strategic customer conversations that clearly position the value of our agentic product suite against customer pain points and business goals.</li>
<li>Deliver compelling pitches, product storytelling, and objection handling tailored to customer needs and desired outcomes.</li>
<li>Coach the sales team on best practices, opportunity strategies, and positioning to improve efficiency and increase win rates.</li>
<li>Identify whitespace opportunities, respond to inbound interest, and help drive pipeline creation for agentic products.</li>
<li>Provide regular reporting on pipeline health, revenue attainment, wins, losses, and key trends related to agentic product performance.</li>
<li>Translate field insights into actionable feedback for Sales, Product Marketing, Product, and Engineering leaders.</li>
<li>Analyze product adoption, pipeline, and performance metrics to identify risks, gaps, and growth opportunities across the business.</li>
<li>Recommend operational improvements that increase revenue performance and strengthen go-to-market execution.</li>
</ul>
Skills You’ll Bring
<ul>
<li>A track record of success in a quota-carrying sales environment selling AI solutions for Customer Experience.&nbsp;</li>
<li>Strong discovery, storytelling, objection-handling, and closing skills.</li>
<li>A passion for helping teams adopt, position, and sell new products effectively.</li>
<li>Strong business judgment and analytical skills, with the ability to translate data into clear recommendations.</li>
<li>Experience partnering cross-functionally with Sales, Product Marketing, Product, and Engineering stakeholders.</li>
<li>Comfort operating in a fast-moving environment where feedback, iteration, and continuous improvement are essential.</li>
<li>Excellent written and verbal communication skills, with the ability to simplify complex concepts for a range of audiences.</li>
<li>A proactive, resourceful approach to identifying opportunities, solving problems, and driving revenue growth.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Agentic Transformation Advisor

<div class="content-intro">About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Position Overview
Dialpad develops and delivers AI-powered voice, messaging, and contact center solutions to enterprise customers worldwide. As a provider operating at the intersection of cloud communications and artificial intelligence, Dialpad is subject to a complex and rapidly evolving regulatory framework spanning federal and state telecommunications law, AI governance, and consent requirements.
The Corporate Counsel, Telecommunications &amp; Regulatory will serve as the Company’s primary legal authority across this regulatory surface area. The successful candidate will partner directly with Product, Engineering, Sales, and Operations to build scalable compliance infrastructure, provide proactive legal guidance, and ensure that Dialpad’s products and business practices remain on the right side of an increasingly demanding legal environment.
This position reports to the Deputy General Counsel.
Primary Responsibilities
Telecommunications Regulatory Compliance
<ul>
<li>Serve as the Company’s subject matter expert on FCC and state PUC regulatory frameworks applicable to Dialpad’s UCaaS and CCaaS offerings, including filing obligations, interconnection requirements, and active CPUC proceedings affecting California operations.</li>
<li>Provide legal guidance on STIR/SHAKEN compliance, CLI masking authorizations, and Caller ID obligations under the Truth in Caller ID Act, including identification of exposure and development of remediation strategies.</li>
<li>Monitor and analyze FCC rulemakings, state legislative activity, and international telecommunications developments, translating findings into actionable guidance for Engineering, Product, and Operations in advance of applicable deadlines.</li>
<li>Manage the Company’s regulatory filings and reporting obligations with federal, state, and international agencies.</li>
<li>Advise on carrier and telecommunications interconnection agreements, with particular focus on the allocation of regulatory obligations between Dialpad and its carrier partners.</li>
</ul>
Voice, Messaging &amp; AI Compliance
<ul>
<li>Serve as the Company’s authoritative resource on call recording consent law, including CIPA, ECPA, and the patchwork of two-party consent requirements across U.S. jurisdictions, translating legal requirements into product specifications and customer-facing disclosures.</li>
<li>Advise on TCPA and FTSA exposure as it applies to Dialpad’s platform and to downstream customer use cases, with the ability to clearly articulate the distinction between platform liability and customer conduct in commercial and legal contexts.</li>
<li>Provide coverage on A2P and P2P SMS compliance, including CTIA guidelines, carrier requirements, and applicable FCC messaging rules.</li>
<li>Review Dialpad’s AI-powered features—including call transcription, real-time coaching, and AI agents—for compliance with applicable consent and disclosure requirements. Track and advise on state AI transparency laws and automated decision-making regulations as they advance through legislatures and take effect.</li>
</ul>
Cross-Functional Partnership
<ul>
<li>Participate in product reviews and feature launch processes to identify and resolve compliance issues prior to release, minimizing engineering rework and downstream customer escalations.</li>
<li>Collaborate with the Privacy, Security, and Commercial Legal teams on customer contracts, data processing agreements, and RFP responses involving telecommunications-specific compliance representations.</li>
<li>Advise Sales and Customer Success on complex regulatory questions arising from enterprise customers in healthcare, financial services, and the public sector.</li>
<li>Coordinate with outside counsel and regulatory consultants on agency proceedings, multi-jurisdictional assessments, and matters requiring specialized regulatory expertise.</li>
</ul>
Legal Operations &amp; Scalability
<ul>
<li>Develop and maintain a comprehensive consent and disclosure matrix covering call recording requirements across all U.S. jurisdictions in which Dialpad operates, updated on a regular basis to reflect legal developments.</li>
<li>Author training materials that equip Sales, Customer Success, and Product teams to make well-informed compliance decisions independently, reducing routine legal intake volume.</li>
<li>Leverage AI-powered legal research and regulatory monitoring tools as a standard component of legal practice within this team.</li>
</ul>
Qualifications
<ul>
<li>Four to eight years of legal experience, with substantive exposure to telecommunications regulatory matters gained at a law firm, carrier, UCaaS company, or regulatory agency. In-house experience at a SaaS or communications technology company is preferred.</li>
<li>Demonstrated familiarity with FCC rules, the Communications Act, and their application to VoIP and cloud communications providers, including a working understanding of non-dominant interexchange carrier status and its practical implications.</li>
<li>Practical experience advising on call recording consent law—not merely researching it.</li>
<li>Working knowledge of TCPA and FTSA sufficient to identify platform-level exposure from customer use cases and to develop appropriate risk mitigation strategies.</li>
<li>Familiarity with AI governance frameworks and emerging state AI legislation, with demonstrated willingness to develop deeper expertise as the regulatory landscape evolves.</li>
<li>Ability to synthesize complex legal analysis into clear, actionable guidance for non-legal business stakeholders.</li>
<li>Fluency in written and spoken English.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div>
For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
</div></div><div class="title">California Salary Range</div><div class="pay-range">$169,000&mdash;$214,000 USD</div></div></div><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

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