Smartsheet (NYSE: SMAR) is a leading platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Founded in 2005, Smartsheet has revolutionized how work gets done by providing a flexible and intuitive platform that empowers collaboration and productivity across various industries and functions. With a focus on innovation and customer success, Smartsheet continues to drive digital transformation and streamline work processes for businesses worldwide.

smartsheet

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>You Will:
<ul>
<li>Contribute to the entire development life cycle, from concept to release</li>
<li>Participate in system architecture discussions</li>
<li>Implement new features and improve the ones we have already built</li>
<li>Maintain existing service API and develop new ones</li>
<li>Participate in all phases of quality assurance and defect resolution</li>
<li>Interact with systems engineers to debug infrastructure problems</li>
<li>Actively use AI tools to improve personal and team efficiency across coding, testing, design, and troubleshooting, exploring AI integration opportunities within team processes and features, and coaching others on effective AI use</li>
<li>Perform other duties as assigned</li>
</ul>
You Have:
<ul>
<li>3-4 years Experience with Java Full Stack</li>
<li>Experience with HTML, CSS, JavaScript, React.js and CSS pre-processors (front-end engineers)</li>
<li>Experience with Object Oriented design</li>
<li>Familiarity of Microservice Architecture</li>
<li>Experience building scalable, high availability applications</li>
<li>BSc. or MSc. in Computer Science, a related field, or equivalent industry experience</li>
<li>Legally eligible to work in India on an ongoing basis</li>
<li>Fluency in English is required</li>
</ul>
Nice to Have:
<ul>
<li>Experience with DynamoDB and other non relational databases</li>
<li>Experience with relational databases like MySQL</li>
<li>Experience with AWS, and/or AWS qualifications (AWS Developer, AWS Solution Architect)</li>
<li>Experience with Docker</li>
<li>Experience with service orchestration tools e.g. k8s, HashiCorp</li>
<li>Experience with linux debugging commands like tcpdump and strace</li>
</ul><div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Software Engineer - Full Stack

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>We are looking for a Senior Product Manager to own DataMesh, one of Smartsheet’s most widely used cross-sheet data capabilities and a critical part of how enterprise customers build and run their solutions today. DataMesh sits at the centre of a multi-year shift in Smartsheet’s data model, as we evolve towards column links and, ultimately, relational data capabilities.&nbsp;
You Will:
<ul>
<li>Own the product strategy and roadmap for DataMesh, balancing near-term stability and customer needs against the longer-term migration strategy</li>
<li>Own the operational stability and serviceability of DataMesh, partnering with engineering and Support to prioritise defects, performance issues, and escalations</li>
<li>Shape and execute the migration path from DataMesh to column links, working closely with the Data Links PM on feature parity, the advanced column links roadmap, and report-as-a-source as a critical dependency</li>
<li>Lead customer and user discovery with enterprise personas (work admins, solution builders, system administrators, and power users) to understand how DataMesh is used in practice, identify migration blockers, and validate decisions before they ship</li>
<li>Partner with Customer Success and GTM to plan communications, enablement, and migration support for enterprise accounts that depend on DataMesh</li>
<li>Work with one or more engineering squads, navigating dependencies and making clear scoping and sequencing decisions across a complex, interconnected backlog</li>
<li>Author clear product briefs, requirements docs, and feature specs that design and engineering can execute on without ambiguity</li>
<li>Define success metrics for everything you ship, including DataMesh usage, migration progress, and quality indicators, and partner with data and analytics teams on instrumentation and reporting</li>
<li>Represent DataMesh in leadership reviews, WBRs, and customer conversations, including enterprise account engagements</li>
<li>Perform other duties as assigned</li>
</ul>
You Have:
<ul>
<li>4+ years of product management experience delivering features within enterprise SaaS or B2B software products</li>
<li>Experience with data management, data modelling, workflow automation, platform integrations, or cross-sheet data referencing is a strong plus</li>
<li>Experience managing a mature product through sustain, deprecation, or migration phases is a plus</li>
<li>Strong customer instincts: you can run structured discovery, synthesise customer feedback, and turn it into well-scoped, validated product decisions</li>
<li>A track record of writing product briefs, requirements docs, and specs that engineering and design can act on without ambiguity</li>
<li>Demonstrated ability to drive cross-functional alignment across engineering, design, GTM, and Customer Success</li>
<li>Comfort working with engineering teams across time zones, including stakeholders in North America</li>
<li>A data-driven mindset: you define adoption and quality metrics before you ship and use post-launch data to guide iteration</li>
<li>Excellent written and verbal communication skills, including confidence presenting in leadership reviews and speaking directly with enterprise customers</li>
<li>Familiarity with API-driven product development or working alongside platform engineering teams is a plus</li>
<li>Legally eligible to work in India on an ongoing basis</li>
<li>Fluency in English is required</li>
</ul><div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Sr. Product Manager I - Data Mesh

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>We are looking to hire a Sr. Product Manager I to join our Product Organization. You will be accountable for driving business impacting investments within areas of high ambiguity, driving strategy that aligns with customer demands, business goals, and industry trends. Join us and help our customers leverage the potential of their workforce and mobilize their talent. In this role you will focus on the Admin and Billing experience,&nbsp; the capabilities enterprise IT teams, administrators, and billing owners rely on to manage users, licenses, access, governance, and their commercial relationship with Smartsheet.
You will report to our Director, Product Management located in our Boston, MA office. You may work remotely from anywhere in the US where Smartsheet is a registered employer.
You Will:
<ul>
<li>Define a vision and strategy informed by company objectives, a deep understanding of customer needs, and industry best practices</li>
<li>Partner with and influence technical and product leaders across Smartsheet to align strategy and platform investments</li>
<li>Deeply understand how customers buy, provision, and manage their subscriptions, including plan and license entitlements, self-serve purchase and upgrade flows, renewals, invoicing, and usage visibility</li>
<li>Work closely with Product Marketing, Sales, and Pricing and Packaging teams to position our Admin and Billing capabilities to IT and finance stakeholders, creating a strong go-to-market strategy</li>
<li>Evaluate where AI can meaningfully improve the customer experience in new and existing features, making deliberate calls about how to apply it, how to earn administrator trust, and how to handle accuracy, transparency, and user control in workflows where precision matters</li>
<li>Use AI tools to augment your own work (research synthesis, prototyping, analysis, and documentation) and identify opportunities to automate manual processes across the product development lifecycle</li>
<li>Regularly present strategy, product concepts and roadmap to educate, influence and align with senior leadership</li>
<li>Partner closely with research, design and engineering to create compelling, high-quality customer experiences</li>
<li>Use internal and external data to guide experimentation, decisions, opportunities and evaluation of success</li>
<li>Partner with research, product design, data science and analytics teams to run quantitative experiments and analysis to test hypotheses and iteratively develop product capabilities that our customers love</li>
<li>Communicate strategy, product health, capabilities, experimentation status, and insights to a wide audience</li>
<li>Write succinct and compelling product&nbsp; strategy, execution and requirements documents</li>
<li>Successful candidates will operate at both the strategic and tactical levels and form strong cross-team partnerships that ensure combined success for the product area</li>
<li>Support other duties as needed</li>
</ul>
You Have:
<ul>
<li>5+ years of product management experience</li>
<li>Experience partnering closely with engineering, design, user research and marketing teams. Successfully delivered a delightful user experience with high-scale platforms</li>
<li>Passion to make customers and colleagues successful and pride in creating delightful customer experiences with high-scale platforms</li>
<li>Data-driven mentality with a focus on metrics, analytics and experimentation</li>
<li>Experience with agile development processes and frequent product releases</li>
<li>Strong presentation skills to influence and align with senior management</li>
<li>Experience delivering highly-complex consumer or B2B/enterprise software products from inception to launch</li>
<li>Experience with agile development processes and frequent product releases</li>
<li>Comfort using AI tools to augment your day-to-day work, and a bias toward automating manual and</li>
<li>repetitive processes</li>
<li>Sound judgment about when and how to incorporate AI into product features to enhance the customer</li>
<li>experience, including recognizing where deterministic, predictable behavior serves the customer better</li>
<li>Excellent written and verbal communication skills</li>
<li>High interpersonal skills to build trusted and strategic cross-team partnerships rooted in customer benefit</li>
<li>Technical degree, or equivalent experience working with engineers to make product decisions on behalf of customers</li>
</ul>
&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">Current US Perks &amp; Benefits:
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</div><div class="title">US Base Salary Pay Range</div><div class="pay-range">$148,750&mdash;$176,250 USD</div></div></div><div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Senior Product Manager I (Remote Eligible)

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>We are looking for an experienced Sr. Product Manager I to join our Product Organization at Smartsheet to support our Digital Asset Management offering - Brandfolder by Smartsheet.
You’ll report to our General Manager - Brandfolder and collaborate with passionate teams across the globe.
You Will:
<ul>
<li>Contribute to the vision and strategy for Brandfolder, informed by company objectives, customer needs, and industry best practices</li>
<li>Own the roadmap for a defined set of Brandfolder capabilities, partnering with technical and product leaders across Smartsheet to align with broader platform investments</li>
<li>Work closely with design and engineering to deliver compelling, high-quality customer experiences from discovery through launch</li>
<li>Use internal and external data to guide experimentation, prioritization, and evaluation of success</li>
<li>Partner with research, product design, data science, and analytics teams to run experiments and test prototypes to validate hypotheses</li>
<li>Communicate product direction, capabilities, experiment results, and insights to cross-functional stakeholders</li>
<li>Operate at both the strategic and tactical levels, building strong cross-team partnerships that drive shared success for the product area</li>
<li>Support other duties as needed</li>
</ul>
You Have:
<ul>
<li>4-6+ years of product management experience</li>
<li>Experience delivering a delightful user experience on a scalable platform</li>
<li>Experience with agile development methodologies and frequent product releases</li>
<li>Experience delivering complex enterprise software products from inception to launch</li>
<li>Experience working on content-related products such as DAMs (preferred but not required)</li>
<li>Data-driven mentality with a focus on metrics and analytics</li>
<li>Excellent written and verbal communication skills</li>
<li>Technical degree, or equivalent experience working with engineers to make product decisions on behalf of customers (MBA preferred but not required)</li>
</ul><div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Sr. Product Manager I

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for&nbsp;Senior Software Engineers who crave variety and ownership. Whether your expertise is in front-end, back-end, test automation, ops, or infrastructure, you’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.&nbsp;
You Will:
<ul>
<li>Work on all areas of the software from front end, back end, cloud infrastructure and test automation.</li>
<li>Drive high standards within the team for all internal services and open source tooling/libraries we maintain.</li>
<li>Deploy service and infrastructure changes frequently in a lean agile environment using full CI/CD.</li>
<li>Contribute in all aspects of product development: idea generation, customer engagement, planning, design, prototyping, execution, shipping, and operational excellence.</li>
<li>Collaborate with a team of passionate, engaged engineers, and with cross-functional teams that include product managers, UX designers, UX researchers, and more.</li>
<li>Actively mentor more junior engineers, showing how to balance customer delivery while holding high coding, service, and cloud infrastructure standards.</li>
<li>Apply different approaches to problem solving and help validate your ideas and those of your teammates.</li>
<li>Help define success for yourself, your team, and the features you help to conceive, build, and ship.</li>
<li>Perform other duties as assigned.</li>
</ul>
You Are:
<ul>
<li>Proficient with at Java</li>
<li>Familiar with algorithms, data structures, and coding best practices.</li>
<li>Curious, and always want to get to the bottom of why things work the way they do.</li>
<li>A supportive leader. You want to help people get unstuck, and can easily recognise that teams are more effective when colleagues look for opportunities to help one another.</li>
<li>A great communicator. You can break a concept down based on your audience, whether they’re technical or non-technical - and your medium, whether it’s verbal, in prose, or in code.</li>
<li>A builder who takes pride in your craft and works toward quality.</li>
<li>An empathic individual who can help translate customer feedback and needs into features that solve problems.</li>
<li>Someone who views bugs, mistakes, and compiler errors as opportunities to learn.</li>
<li>Legally eligible to work in India on an ongoing basis.</li>
<li>Fluency in English is required.</li>
</ul>
You Have:
<ul>
<li>Experience with distributed systems at scale.</li>
<li>Understands event-driven architecture’s principles, advantages and limitations, and can apply it appropriately.</li>
<li>Hands-on experience with Kinesis, Kafka, or similar.</li>
<li>Experience with Java.</li>
<li>Experience with improving large-scale event processing systems is desirable.</li>
<li>Experience with database log streams e.g. MS-SQL Transaction Logs, MySQL Bin Logs is desirable.</li>
<li>Experience with stream processing frameworks such as Flink, Spark, or other is desirable.</li>
<li>Squad lead or team lead experience is desirable.</li>
</ul><div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Sr. Software Engineer II

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People &amp; Culture.&nbsp; Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.
Corporate Systems Product Management focuses on the internal platforms that power how Smartsheet operates - including Finance, People, Sales operations, integrations, and internal automation. Product Managers in this team steward system roadmaps, business workflows, and long-term platform evolution across these domains.
As Senior Product Manager I – People Systems, you will own the People systems ecosystem, including Workday, Docebo, People analytics platforms, and the integrations that support the employee lifecycle.&nbsp; You will partner closely with People &amp; Culture leadership, HR operations, Engineering, and Security teams to ensure People systems evolve to support workforce growth, operational efficiency, and accurate workforce insights.
You will report to the Director of Corporate Systems and collaborate closely with Engineering and business stakeholders across the company.
You Will:
<ul>
<li>Own the product vision, roadmap, and prioritization for the People systems pillar</li>
<li>Partner closely with HR and People Operations stakeholders to understand employee lifecycle workflows and operational needs</li>
<li>Present your product roadmap quarterly to senior leadership and report on the health of people analytics</li>
<li>Steward the evolution of platforms such as Workday, Docebo, Greenhouse and related People analytics tools</li>
<li>Ensure reliable integrations between People systems and downstream consumers such as Finance, Identity systems, and analytics platforms</li>
<li>Translate workforce processes and operational needs into clear system requirements and prioritization decisions</li>
<li>Balance new capabilities with system reliability, data integrity, and compliance requirements</li>
<li>Partner with Engineering teams to shape scalable solutions for workforce systems and automation</li>
<li>Support initiatives related to People data, reporting, and workforce insights</li>
<li>Establish and monitor system health and adoption metrics across the People systems ecosystem</li>
<li>Communicate roadmap priorities and system changes clearly to stakeholders and leadership</li>
<li>Support governance and lifecycle planning for People platform changes and enhancements</li>
</ul>
You Have:
<ul>
<li>Bachelor's degree in Business, Information Systems, Computer Science, or a related field — or equivalent practical experience. Advanced degree is a plus but not required.</li>
<li>7+ years of experience supporting enterprise systems as a Product Manager, Systems Analyst, or similar role</li>
<li>Experience working within HRIS or People systems environments</li>
<li>Ability to make prioritization calls in an environment where operational risk and workforce impact are always in the equation</li>
<li>Show up as a credible partner to both HR and Engineering by understanding the workflows on both sides of the table</li>
<li>Familiarity with platforms such as Workday, Docebo, Greenhouse, or similar workforce platforms</li>
<li>Strong understanding of employee lifecycle processes and People operations workflows</li>
<li>Experience working with system integrations and workforce data flows</li>
<li>Ability to translate business processes into scalable system capabilities</li>
<li>Strong prioritization skills and comfort balancing operational needs and technical constraints</li>
<li>Strong analytical and both verbal and written communication skills with the ability to influence without authority</li>
<li>Experience enabling People analytics or reporting capabilities is a strong plus</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Current US Perks &amp; Benefits:
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</div><div class="title">US Base Salary Pay Range</div><div class="pay-range">$145,000&mdash;$175,000 USD</div></div></div><div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Senior Product Manager – People Systems

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People &amp; Culture.&nbsp; Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.
Corporate Systems Product Management focuses on the internal platforms that power how Smartsheet operates - including Finance, People, Sales and Entitlements, Billing and Monetization, Enterprise Systems Data, and AI &amp; Automation. Product Managers in this team steward product strategy, roadmaps, business workflows, and long-term platform evolution across these domains, partnering closely with Engineering and business stakeholders to translate complex enterprise needs into scalable technology outcomes.
As Group Product Manager – Corporate Systems, you will lead the Product Management function across Corporate Systems, managing and developing a team of Product Managers responsible for some of Smartsheet’s most critical internal technology domains. You will establish a cohesive product strategy across the portfolio, ensuring domain roadmaps connect to company priorities while identifying dependencies and opportunities that span traditional organizational and system boundaries.
You will operate at both the strategic and execution levels: coaching Product Managers to develop strong product practices, partnering with Engineering leadership on portfolio strategy and investment decisions, and directly engaging in the most complex cross-functional initiatives. You will help evolve Corporate Systems from a collection of enterprise applications and projects into a product-led portfolio of platforms, capabilities, data, integrations, and employee experiences designed for long-term scale.
You will report to the Senior Director of Corporate Systems and collaborate closely with Engineering leadership and senior stakeholders across Finance, People &amp; Culture, Sales/GTM, Product Engineering, Data, Security, and other business functions.
You Will:
<ul>
<li>Lead, coach, and develop a team of Product Managers responsible for Financial Systems, People Systems, Sales &amp; Entitlements, Billing &amp; Monetization, Enterprise Systems Data, and AI &amp; Automation</li>
<li>Define and evolve the product-management operating model for Corporate Systems, establishing consistent practices for product discovery, customer problem definition, roadmap development, prioritization, requirements, metrics, and lifecycle management</li>
<li>Establish a cohesive portfolio strategy that connects individual product domains to Corporate Systems and company-level objectives</li>
<li>Partner with Engineering leadership to align product and technical strategy, ensuring investments balance new capabilities with platform health, reliability, scalability, security, technical debt, and operational sustainability</li>
<li>Drive portfolio-level prioritization and investment decisions across competing business needs, helping teams focus capacity on the highest-value problems and outcomes</li>
<li>Identify and manage dependencies across domains, particularly where business processes span Product, Sales, entitlements, billing, Finance, People systems, integrations, automation, and enterprise data</li>
<li>Coach Product Managers to deeply understand their customers, business processes, systems, data flows, and technical constraints rather than operating primarily as requirements or project managers</li>
<li>Raise the technical and systems fluency of the Product Management organization, enabling PMs to effectively partner with software engineers, architects, application engineers, Data teams, and Security</li>
<li>Ensure product strategies and roadmaps are grounded in measurable customer and business outcomes, with clear success metrics and mechanisms for evaluating product health and value</li>
<li>Create clarity across ambiguous or highly cross-functional initiatives where ownership, requirements, system boundaries, or desired outcomes are not immediately clear</li>
<li>Partner with senior business leaders to understand strategic priorities and translate them into coherent technology capabilities and investment plans</li>
<li>Lead product thinking for major cross-domain transformations such as new pricing and monetization models, enterprise AI adoption, ERP and billing modernization, enterprise data governance, and automation</li>
<li>Establish mechanisms for portfolio planning, roadmap reviews, product health reviews, dependency management, and executive communication across Corporate Systems</li>
<li>Ensure Product Managers balance stakeholder requests with longer-term product strategy, challenging solution-first requirements and identifying opportunities to simplify, standardize, automate, or eliminate processes</li>
<li>Champion data-informed product management, including clear product KPIs, adoption measures, operational metrics, customer feedback, and outcome measurement</li>
<li>Partner with Engineering leadership to improve how Product and Engineering teams work together from discovery and design through delivery, operational readiness, adoption, and continuous improvement</li>
<li>Communicate portfolio strategy, investment decisions, progress, risks, dependencies, and tradeoffs clearly to senior leadership</li>
<li>Build strong relationships across Product Engineering, Finance, People &amp; Culture, Sales/GTM, Data, Security, and other functions, influencing outcomes across organizational boundaries without direct authority</li>
<li>Support hiring, onboarding, performance management, career development, and capability building for the Corporate Systems Product Management team</li>
</ul>
You Have:
<ul>
<li>10+ years of Product Management, Technical Product Management, Business Systems, or related experience, including significant ownership of complex enterprise or platform products</li>
<li>3+ years of experience leading, managing, or formally coaching Product Managers, with demonstrated ability to raise product-management capability and develop strong product leaders</li>
<li>Experience owning or overseeing a portfolio of interconnected products, platforms, or enterprise systems rather than a single application or business process</li>
<li>Strong product-management fundamentals, including customer discovery, problem definition, product strategy, roadmap development, prioritization, requirements, metrics, and outcome measurement</li>
<li>Strong technical and systems fluency, with the ability to reason about APIs, integrations, data flows, system boundaries, platform architecture, automation, and enterprise application ecosystems</li>
<li>Experience partnering closely with Engineering leadership to shape technical strategy, evaluate tradeoffs, and translate business needs into scalable platform capabilities</li>
<li>Demonstrated ability to lead complex cross-functional initiatives spanning multiple systems, business functions, and technical teams</li>
<li>Experience with enterprise platforms and business processes across areas such as Finance, Sales/GTM, HR/People, billing, monetization, data, or automation</li>
<li>Ability to distinguish customer problems from requested solutions and coach teams and stakeholders toward simpler, higher-leverage outcomes</li>
<li>Strong analytical skills and a data-driven approach to prioritization, product health, and investment decisions</li>
<li>Experience operating in environments where reliability, security, compliance, data integrity, and operational continuity are important product considerations</li>
<li>Ability to operate effectively across both strategy and execution, moving from long-term portfolio direction to detailed product or system discussions when needed</li>
<li>Excellent verbal and written communication skills, including the ability to communicate complex technical and business concepts clearly to senior leadership</li>
<li>Demonstrated ability to influence across organizational boundaries, navigate competing priorities, and create clarity in ambiguous environments</li>
<li>Experience with SaaS business models, enterprise AI, usage-based monetization, enterprise data, or large-scale business-system transformation is a strong plus</li>
<li>Bachelor’s degree in Business, Information Systems, Computer Science, or a related field — or equivalent practical experience. Advanced degree is a plus but not required.</li>
<li>&nbsp;</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Current US Perks &amp; Benefits:
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</div><div class="title">US Base Salary Pay Range</div><div class="pay-range">$182,500&mdash;$240,000 USD</div></div></div><div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Group Product Manager – Corporate Systems

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>Job Description/ Responsibilities:
<ul>
<li>Designing, developing and maintaining stable and reliable AI/ML Ops platforms / pipelines</li>
<li>Minimum experience of 4-6 Years required in AI ML Ops</li>
<li>Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable</li>
<li>CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools</li>
<li>Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms</li>
<li>Monitoring &amp; Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable</li>
<li>Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.</li>
<li>Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable</li>
<li>Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users</li>
<li>Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.</li>
<li>Version Control &amp; Governance: Manage versioning for data, code, and models using tools like MLflow.</li>
<li>Security &amp; Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data</li>
<li>Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure</li>
<li>Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform</li>
<li>Perform other duties as assigned</li>
</ul>
&nbsp;
Required Skills:
<ul>
<li>Enterprise SaaS software solutions with high availability and scalability</li>
<li>Solution handling large scale structured and unstructured data from varied data sources</li>
<li>Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security</li>
<li>In depth experience in AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem</li>
<li>AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph</li>
<li>Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration</li>
<li>Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable</li>
<li>Programming languages like Python and SQL</li>
<li>Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting</li>
<li>Solution Cost Optimisations and design to cost</li>
<li>Legally eligible to work in India on an ongoing basis</li>
</ul>
&nbsp;<div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

AI ML Ops Software Engineer (Bangalore Hybrid)

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>Smartsheet is building the AI connectivity layer that lets enterprise teams work through the AI assistants they already use - Claude, Copilot, Gemini, and ChatGPT. The Model Context Protocol (MCP) is at the centre of that strategy, and this role owns its adoption and growth.
With 7,500+ organisations connected across five AI platforms and an <a href="https://claude.com/customers/smartsheet">Anthropic case study</a> validating Smartsheet's position, MCP is one of the most strategically significant product areas in the company. This is an individual contributor role for a senior product leader who owns product strategy through an adoption lens, and who lives with customers and power users to bridge field signals with engineering direction. The core personas are the people pushing AI hardest - CLI power users, agent builders, and the teams wiring tools and agents into their daily work. You are their voice inside Smartsheet, and Smartsheet's voice to them.
This person operates as the product peer to the engineering lead for MCP, planning and launching together day to day. As the platform matures and this role builds the track record to take on more, we expect the scope to grow, potentially into leading industry-vertical specialisation (for example Pharma, Fintech, Construction) as those needs emerge.
You will work remotely from the UK and report to the Director, Product Management.
You Will:
<ul>
<li>Own the MCP adoption strategy and shape roadmap priorities based on usage and persona evidence, in partnership with the Director of Engineering who owns the technical roadmap.</li>
<li>Own the activation and adoption pathway, understanding why connected organisations don't become active tool callers, run research and data analysis against usage patterns, and shape product and go to market investments that convert connection into daily value</li>
<li>Champion CLI power users, agent builders, and tool calling developers as core product personas, spending real time with them, understanding their workflows across Claude, Copilot, Gemini, and ChatGPT, and making their needs legible to engineering and product leadership</li>
<li>Sit with customers on their actual use cases, run pilots and proof of concepts alongside client teams, capturing what they build with MCP tools and agents, and turning those engagements into showcases, reference stories, and adoption plays the field can run</li>
<li>Be the field enablement engine for MCP, building the demos, playbooks, documentation, and enablement content that helps Sales, Customer Success, and Solutions teams tell the MCP story and land it with enterprise customers</li>
<li>Document the platform for the people who use it, clear, current, use case driven documentation of MCP toolpoints, agents, and integration patterns that makes the ecosystem self serve for customers and internal teams</li>
<li>Partner day to day with the MCP engineering lead as product and engineering peers, jointly owning the go live and launch plan for MCP capabilities, from how features are shaped and released to how the adoption curve is driven afterwards</li>
<li>Help engineers see what customers see, bringing client use cases, research findings, and adoption data into engineering conversations so the team understands what to build to unlock more usage</li>
<li>Be the internal front door for MCP, help other teams understand the tool surface, see where their capabilities fit, and take part in building toolpoints with us, maintaining a federated view of tool coverage and capability gaps across contributing teams</li>
<li>Work closely with the Smart Assist team to ensure a coherent and aligned customer experience is delivered regardless of how customers access MCP capabilities, surfacing cross-team insights and dependencies</li>
<li>Own business metrics, usage patterns, and data signals, partnering with Business Intelligence to define success metrics for every capability, instrument from day one, and use post launch data to guide iteration and prioritisation</li>
<li>Author crisp product briefs and use case narratives grounded in customer evidence that give engineering and design unambiguous direction on the problem and the outcome</li>
<li>Drive cross-functional alignment across UX research, GTM, Customer Success, Security, Smart Assist, and platform teams to move capabilities from concept to GA and measure adoption</li>
<li>Represent MCP in leadership reviews and customer-facing conversations, including enterprise account engagements and external events, a leading voice for the platform inside and outside the company</li>
<li>Shape the commercial trajectory of the MCP platform, contributing to pricing, packaging, and monetisation decisions as the platform matures</li>
<li>Mentor incoming PMs and share platform and persona knowledge across the broader product organisation</li>
</ul>
You Have:
<ul>
<li>7+ years of product management experience, including delivering high-impact features and driving adoption within enterprise SaaS or B2B software products</li>
<li>Hands-on fluency with AI assistants, agents, and CLI tooling, you are a power user of the tools your personas use, and experience with Agent platforms or developer-facing AI tooling; MCP strongly preferred</li>
<li>Strong customer instincts, you know how to run structured discovery, synthesise signals from enterprise customers, translate customer needs into validated product decisions, and represent the customer voice credibly in technical and leadership conversations</li>
<li>A track record of driving adoption and growth for a platform, API, or developer-facing product, you understand activation funnels, know how to find why usage stalls, and can articulate technical value to non-technical stakeholders</li>
<li>Demonstrated field enablement and storytelling ability, you can turn a client engagement into a demo, a playbook, a piece of documentation, or a showcase that moves both customers and internal teams</li>
<li>Experience running customer pilots or proof of concepts and converting them into product evidence and reference stories</li>
<li>A data-driven mindset, you define adoption, funnel, and business impact metrics before you ship, and you use post launch data and research to guide iteration and prioritisation</li>
<li>Proven ability to navigate technically complex, ambiguous platform problem spaces and make clear scoping and prioritisation decisions across multiple engineering squads and product areas</li>
<li>Demonstrated ability to drive cross-functional alignment across engineering, design, GTM, Customer Success, and Security, including dependencies across multiple product areas and teams</li>
<li>Enough technical fluency to be credible with engineers and power users, you can read the landscape, ask sharp questions, write clearly about tools and agents, and participate in architecture discussions without needing to own technical direction</li>
<li>Excellent written and verbal communication skills, including the ability to represent the product area confidently in leadership reviews, external events, and directly with enterprise customers</li>
<li>Exposure to enterprise deployment complexity, regulated industries, admin governance is a plus</li>
<li>Ability to work in the UK on an ongoing basis</li>
</ul>
Perks &amp; Benefits:
<ul>
<li>Employer-paid Private Medical and Dental, additional cost for family members</li>
<li>Monthly contributions toward your pension</li>
<li>Monthly stipend to support your work and productivity</li>
<li>25 days paid for Holiday + Bank Holidays + Flexible Time Away Program</li>
<li>20 weeks fully paid Maternity Leave</li>
<li>12 weeks fully paid Paternity/Adoption Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.</li>
<li>Teleworking options from any registered location in the UK (role specific)&nbsp;</li>
</ul>
&nbsp;<div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

Senior Product Manager II, Developer ecosystem MCP (Remote from UK)

<div class="content-intro">For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.</div>Smartsheet is building the next generation of AI-powered strategic planning and work execution agents through SmartAssist, our intelligent agent platform. You will work closely with Engineering and AI Platform teams, embedded in a team working in a critical area and building toward a mature Agent Development Lifecycle (ADLC).
You will architect how we design, build, and operationalize AI-driven solutions that transform work execution at enterprise scale.
<h2>You Will:</h2>
<ul>
<li>Design and build production-grade LLM-powered agents and workflows within Smartsheet, including architecture decisions on system design, data pipelines, and deployment strategies</li>
<li>Develop and optimize prompts, RAG pipelines, and agent reasoning patterns; build evaluation frameworks to measure accuracy, hallucination rates, and performance across model versions</li>
<li>Implement and manage end-to-end AI systems on cloud infrastructure (AWS, GCP, or Azure), including monitoring, optimization, and incident response</li>
<li>Collaborate with Engineering, Product, and cross-functional teams to translate business requirements into technical AI solutions that drive real impact</li>
<li>Mentor and guide other engineers on applied ML best practices, modern AI development patterns, and production considerations</li>
<li>Establish best practices and standards for AI development, model governance, and responsible AI within the organization</li>
<li>Stay current with the rapidly evolving AI/LLM landscape and evaluate emerging tools, frameworks, and techniques for Smartsheet's needs</li>
<li>Contribute to a full stack application– both legacy and greenfield</li>
</ul>
<h2>You Have:</h2>
<ul>
<li>8+ years of software engineering experience, with at least 2 years working directly with LLMs in production</li>
<li>Deep, hands-on experience with prompt engineering and context engineering, you understand how model behavior changes with framing, structure, and input design</li>
<li>Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis</li>
<li>Experience building or extending LLM evaluation frameworks, you have designed scorers, worked with golden datasets, and thought carefully about what good looks like</li>
<li>Fluency in agent system design, you don't need to own the architecture, but you can engage as a peer on architectural tradeoffs that affect quality</li>
<li>Strong Python skills; comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent)</li>
<li>Ability to communicate complex quality findings (written and verbal) to both technical and non-technical stakeholders, you can explain what’s broke, why it matters, and what needs to happen next without losing the room</li>
<li>Strong cross-functional judgment, you know when to escalate, when to resolve independently, and how to build credibility across engineering, product, and AI platform teams</li>
<li>A bias for clarity in ambiguous situations, when failure modes are murky and trade-offs are real, you bring structure and a clear point of view rather than waiting for consensus</li>
<li>Legally eligible to work in the U.S. on an ongoing basis</li>
<li>BS or MS in Computer Science, a related field, or equivalent industry experience</li>
</ul>
Strong Plus:
<ul>
<li>Experience with MLflow or similar experiment tracking platforms</li>
<li>Familiarity with CI-integrated evaluation pipelines</li>
<li>Experience with multi-agent orchestration frameworks</li>
<li>Prior work in an Applied AI or LLMOps function within a product company</li>
</ul>
<h2>What Success Looks Like:</h2>
<ul>
<li>Delivered measurable, validated quality improvement on at least one SmartAssist agent across our defined quality dimensions</li>
<li>Expanded evaluation coverage to close the most significant blind spots in our current framework</li>
<li>Established a repeatable quality improvement methodology the broader team can apply</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Current US Perks &amp; Benefits:
<ul>
<li>Employer subsidized medical/vision and dental coverage for full-time employees</li>
<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)</li>
<li>Monthly stipend to support your work and productivity</li>
<li>Flexible Time Away Program, plus Sick Time Off</li>
<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans</li>
<li>US employees receive 12 paid holidays per year</li>
<li>Up to 24 weeks of Parental Leave</li>
<li>Personal paid Volunteer Day to support our community</li>
<li>Opportunities for professional growth and development including access to Udemy online courses</li>
<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account</li>
<li>Teleworking options from any registered location in the U.S. (role specific)</li>
</ul>
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.</div><div class="title">US Base Salary Pay Range</div><div class="pay-range">$175,000&mdash;$245,000 USD</div></div></div><div class="content-conclusion">&nbsp;
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.&nbsp;
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
&nbsp;
#LI-Remote</div>

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